Changelog
Follow the news, improvements and new features launched on the platform.
February 2026
AI Onboarding
- When you create your account, AI builds your sales funnel automatically
- Library of funnel templates by segment (real estate, clinics, agencies, etc.)
- Step-by-step guided tour on first use
Sophia: AI Assistant inside the CRM
- AI widget that helps you operate the platform
- Ask Sophia to create automations, funnels, tasks and leads
- Query data: "how many leads came in this week?"
Partner Program
- Full portal with dashboard, commissions and PIX withdrawals
- Online courses with certificate
- Ready-to-use marketing materials
- Ranks with progressive commission
International Payments
- Now accepts cards in Brazilian Real (BRL) and US Dollar (USD)
- Redesigned checkout with CPF/CNPJ validation
Lead Scoring
- Automatic lead scoring based on engagement
- Hotter leads rise in the ranking
- Automatic decay for inactive leads
Nurture Sequences
- Multi-step automatic follow-up (WhatsApp)
- Configure delays between messages
- Stops automatically if the lead replies
NPS Surveys
- Satisfaction surveys (0-10) via WhatsApp or email
- Dashboard with promoters, passives and detractors
Sales Goals
- Set goals per salesperson (quantity, value, leads, conversion)
- Track progress in real time
- Alerts when performance drops
Duplicate Lead Detection
- The system identifies duplicates automatically (by phone, email or name)
- Merge with 1 click — combines all data without losing anything
Product Catalog
- Register products/services with price, cost and categories
- Link products to leads with quantity and discount
Tasks
- Create call, email, visit and meeting tasks
- Link to leads or conversations
- Required tasks per funnel stage
Visual Chatbot
- Drag-and-drop builder to create flows without code
- Works on WhatsApp, Instagram and Website
- Nodes: message, question, condition, action, delay
- Interactive list on WhatsApp
Omnichannel Chat Inbox
- WhatsApp + Instagram + Website in a single inbox
- Assignment by department (round robin or least busy)
- Quick messages (pre-saved replies)
Automations
- Create rules: when X happens, do Y
- Triggers: message received, lead created, stage changed, won, lost
- Actions: move stage, add tag, send message, create task, webhook
AI Agent
- Virtual assistant that serves your customers on WhatsApp
- Conversation memory — remembers context
- Transfers to a human when needed
- Audio reply (text-to-speech)
Global Search (Cmd+K)
- Quick shortcut to search leads, conversations and tasks
- Instant results with 1 click
March 2026
Official WhatsApp Cloud API (Meta)
- Connect your WhatsApp Business directly through Meta
- Works alongside WhatsApp via QR Code (you can run both at the same time)
- HSM templates, interactive buttons and lists
- Keeps your phone app working normally
Facebook Lead Ads
- Connect your Facebook and Instagram ads
- Leads captured automatically in the CRM
- Map the ad form fields to Syncro fields
- Choose which funnel and stage the lead lands in
AI Knowledge Base (RAG)
- Upload PDFs, Word documents, spreadsheets and text
- The AI agent searches your knowledge base before responding
- More accurate, personalized answers for your business
Omnichannel Tags
- The same tags work across leads, WhatsApp, Instagram and Website
- Organize everything in one place
Feature Flags (gradual access)
- New features are rolled out gradually to ensure stability
April 2026
Annual Plans with Discount
- Annual plans with up to 10% savings
- "Monthly / Annual" tabs on the subscription page
- Completely redesigned checkout page
Link-shareable Reports
- Generate a link to your report and share it with clients or managers
- Optional password protection
- Configurable expiration (7, 30 or 90 days)
- Interactive charts: sales funnel, lead sources, team performance
- Save as PDF directly from the browser with Ctrl+P
WhatsApp Message Templates (HSM)
- Pre-approved messages by Meta to send outside the 24h window
- Visual editor with real-time preview
- Dynamic variables: client name, date, value, link
- Manual send from chat or automatic via automation
Lead Capture Forms
- 5 types: classic, conversational (Typeform-style), multi-step, popup and embed
- Paste a <script> on your site and the form appears — no iframe
- Popup with 4 triggers: immediate, time-based, scroll-based or exit-intent
- International phone mask (250+ countries)
- Conditional logic: fields show/hide based on answers
- Customizable colors, fonts and logo
Smart AI Follow-up
- The AI agent now respects the 24h WhatsApp window
- Smart mode: sends text when the window is open, template when it closes
- Template mode: always uses a pre-approved message
Automations with Official WhatsApp
- New actions: send template, send buttons, send list
- Available to those who connected the WhatsApp Cloud API (Meta)
May 2026
Dark mode
- Light and dark themes across the entire platform, with an automatic option that follows your system.
- Preference saved to your account — it applies on any device.
AI conversation analysis
- The AI reads the conversation and returns a sales summary: what went well, what to improve, and ready-to-apply suggestions (move stage, create task, add tag).
- History of every analysis plus a direct link to the full conversation.
Smarter AI agents
- Continuous memory: they remember the customer context across conversations.
- Improved knowledge base search, with answers that stay truer to your documents.
- A "Train" button that extracts questions and answers from real conversations.
Use your own AI key
- Each agent can use OpenAI, Anthropic, Google, Groq, Deepseek, or a local model.
- With your own key, usage does not consume your plan's token quota.
A chat that feels like WhatsApp
- Reply by quoting a message, edit within 15 minutes, and delete for everyone within 2 days.
- Deleting the conversation in the CRM also deletes it on the connected phone.
Quick replies with media
- Audio, PDF, video, and a gallery of up to 10 photos in sequence, all in one click.
- Variables for name, company, email, and phone.
Reach out to the customer first on WhatsApp
- Start the conversation with someone who never messaged you — from the kanban, contact record, or chat.
- On the official number, it automatically opens the approved template once the 24-hour window has closed.
Multiple deals for the same contact
- One customer can have more than one deal, across different pipelines, without duplicating the record.
- A "Deals" tab with totals won, open, and history.
Sales cycle in the dashboard
- Average time to close, broken down by salesperson and by source.
Privacy & LGPD
- Account deletion from the dashboard itself, confirmed by a code.
- Cookie banner with real tracking blocking until consent is given.
June 2026
Sign in with Google
- One-click login and sign-up, with redesigned access screens.
New automation editor
- If/Then branching: different paths for "yes" and "no".
- Export and import automations as a file.
- New triggers: "stuck in stage with no reply" and "repeat every X days".
Meta Ads end to end
- A "Came from an ad" card in the conversation and the contact record, with campaign, ad set, and ad.
- Sending conversions to Meta (Lead and Purchase) via Conversions API, to optimize campaigns with real sales data.
Search messages in chat
- Search by content within the conversation, jumping straight to the passage.
- Global search across all conversations from the four channels.
Attendance confirmation over WhatsApp
- The reminder asks the customer to confirm; the reply records the status and frees up the slot on cancellation.
- Reminders with custom times and a message preview.
Tasks and scheduling in the chat sidebar
- Create a task, schedule an event, schedule a message, and enroll in a sequence without leaving the conversation.
Synced tags and notes
- A tag on the conversation appears on the contact (and vice versa); a chat note becomes a note on the record.
Redesigned reports
- Comparison with the previous period, a source chart, and the sales cycle on a timeline.
One email, multiple accounts
- Access several companies with the same login, choosing the account from a selector.
Other improvements
- Automatic recovery of the WhatsApp session (no more manual "reconnect").
- Instagram: reels, stories, and mentions right inside the conversation.
- Bulk sending from the official number with an approved template.
July 2026
Your AI talking to the CRM (MCP)
- Claude, ChatGPT, Cursor, and other agents access the CRM with your key and create leads, move stages, create tasks, and send WhatsApp messages.
- Automations, chatbots, and pipelines can also be created and edited by AI.
Facebook Messenger in the inbox
- A fourth channel, alongside WhatsApp, Instagram, and the website chat: receive, reply, create leads, run chatbots and automations.
Chatbot and AI on the official number
- The chatbot and AI agent now work on the Meta Official API too.
- Exclusive features: buttons, list, link button, header, and footer.
Far more complete reports
- Eight new blocks: tasks, stage-by-stage conversion, goals vs. actual, NPS, service, nurturing, lead scoring, and broadcasts.
- Also on the public link and the automatic report over WhatsApp.
Bulk kanban
- Select multiple cards to move stage, remove from the pipeline, add a tag, and assign an owner all at once.
- Import with a live progress bar that respects your plan's limit.
WordPress plugin
- Capture from Fluent Forms, Contact Form 7, WPForms, Gravity Forms, and Elementor straight into the CRM, with UTM.
ZenFisio integration
- Patients become contacts, the clinic's schedule is mirrored in the CRM, and the appointment reminder goes out over WhatsApp.
The customer in control of the conversation
- "Stop the bot", "talk to an agent", and "unsubscribe" are recognized automatically, with a badge and a reactivate button.
Transparent checkout + coupon
- Payment by PIX or card without leaving the platform, with a discount coupon on the first month.
Other improvements
- Someone who fills out a form and then messages on WhatsApp no longer becomes two records.
- More robust contact import (10 MB, readable errors, an invalid phone no longer breaks the spreadsheet).
- Guided tour and support chat inside the platform.
August 2026
AI agent analytics
- Runs per day, success rate, response time, tools used, and failure reasons.
- Service outcome, appointments generated, intents, transfers, and cost per period.
Task alerts
- An in-platform alert X minutes before the task, showing everything about to come due.
- A daily summary over WhatsApp at the time you choose.
Stage automation from anywhere
- Changing the stage from the contact record, chat, API, AI, chatbot, or website now triggers the automation (before, only the kanban did).
Stages with a required activity
- The contact record shows what's missing to leave the stage, with the real name of the pending activity.
Settings with a side menu
- The tabs became their own side menu, making each section easier to find.
Improved contact import
- The notes column is imported too, tags are split correctly, and the same wizard works in the Kanban and in Contacts.
Other improvements
- Audio on the official number no longer gets lost; it warns you when the file doesn't arrive.
- The chatbot's "Question" node opens the options on the first click.