Changelog
Follow the news, improvements and new features launched on the platform.
February 2026
AI Onboarding
- When you create your account, AI builds your sales funnel automatically
- Library of funnel templates by segment (real estate, clinics, agencies, etc.)
- Step-by-step guided tour on first use
Sophia: AI Assistant inside the CRM
- AI widget that helps you operate the platform
- Ask Sophia to create automations, funnels, tasks and leads
- Query data: "how many leads came in this week?"
Partner Program
- Full portal with dashboard, commissions and PIX withdrawals
- Online courses with certificate
- Ready-to-use marketing materials
- Ranks with progressive commission
International Payments
- Now accepts cards in Brazilian Real (BRL) and US Dollar (USD)
- Redesigned checkout with CPF/CNPJ validation
Lead Scoring
- Automatic lead scoring based on engagement
- Hotter leads rise in the ranking
- Automatic decay for inactive leads
Nurture Sequences
- Multi-step automatic follow-up (WhatsApp)
- Configure delays between messages
- Stops automatically if the lead replies
NPS Surveys
- Satisfaction surveys (0-10) via WhatsApp or email
- Dashboard with promoters, passives and detractors
Sales Goals
- Set goals per salesperson (quantity, value, leads, conversion)
- Track progress in real time
- Alerts when performance drops
Duplicate Lead Detection
- The system identifies duplicates automatically (by phone, email or name)
- Merge with 1 click — combines all data without losing anything
Product Catalog
- Register products/services with price, cost and categories
- Link products to leads with quantity and discount
Tasks
- Create call, email, visit and meeting tasks
- Link to leads or conversations
- Required tasks per funnel stage
Visual Chatbot
- Drag-and-drop builder to create flows without code
- Works on WhatsApp, Instagram and Website
- Nodes: message, question, condition, action, delay
- Interactive list on WhatsApp
Omnichannel Chat Inbox
- WhatsApp + Instagram + Website in a single inbox
- Assignment by department (round robin or least busy)
- Quick messages (pre-saved replies)
Automations
- Create rules: when X happens, do Y
- Triggers: message received, lead created, stage changed, won, lost
- Actions: move stage, add tag, send message, create task, webhook
AI Agent
- Virtual assistant that serves your customers on WhatsApp
- Conversation memory — remembers context
- Transfers to a human when needed
- Audio reply (text-to-speech)
Global Search (Cmd+K)
- Quick shortcut to search leads, conversations and tasks
- Instant results with 1 click
March 2026
Official WhatsApp Cloud API (Meta)
- Connect your WhatsApp Business directly through Meta
- Works alongside WhatsApp via QR Code (you can run both at the same time)
- HSM templates, interactive buttons and lists
- Keeps your phone app working normally
Facebook Lead Ads
- Connect your Facebook and Instagram ads
- Leads captured automatically in the CRM
- Map the ad form fields to Syncro fields
- Choose which funnel and stage the lead lands in
AI Knowledge Base (RAG)
- Upload PDFs, Word documents, spreadsheets and text
- The AI agent searches your knowledge base before responding
- More accurate, personalized answers for your business
Omnichannel Tags
- The same tags work across leads, WhatsApp, Instagram and Website
- Organize everything in one place
Feature Flags (gradual access)
- New features are rolled out gradually to ensure stability
April 2026
Annual Plans with Discount
- Annual plans with up to 10% savings
- "Monthly / Annual" tabs on the subscription page
- Completely redesigned checkout page
Link-shareable Reports
- Generate a link to your report and share it with clients or managers
- Optional password protection
- Configurable expiration (7, 30 or 90 days)
- Interactive charts: sales funnel, lead sources, team performance
- Save as PDF directly from the browser with Ctrl+P
WhatsApp Message Templates (HSM)
- Pre-approved messages by Meta to send outside the 24h window
- Visual editor with real-time preview
- Dynamic variables: client name, date, value, link
- Manual send from chat or automatic via automation
Lead Capture Forms
- 5 types: classic, conversational (Typeform-style), multi-step, popup and embed
- Paste a <script> on your site and the form appears — no iframe
- Popup with 4 triggers: immediate, time-based, scroll-based or exit-intent
- International phone mask (250+ countries)
- Conditional logic: fields show/hide based on answers
- Customizable colors, fonts and logo
Smart AI Follow-up
- The AI agent now respects the 24h WhatsApp window
- Smart mode: sends text when the window is open, template when it closes
- Template mode: always uses a pre-approved message
Automations with Official WhatsApp
- New actions: send template, send buttons, send list
- Available to those who connected the WhatsApp Cloud API (Meta)
Coming soon
Roadmap
- Connection with Meta Ads and Google Ads (campaign metrics inside the CRM)
- Integrations with Hotmart, Eduzz, Cakto and Asaas (automatic buyer capture)
- WordPress plugin for forms and chat widget
- Advanced reports with period comparison
- Data export in Excel/CSV