Terms of Service

By using Syncro, you agree to the terms described below. Read them carefully before accessing or using the platform.

1. Acceptance of the Terms

By accessing or using the Syncro platform, you declare that you have read, understood, and fully agreed with these Terms of Service, as well as with our Privacy Policy.

If you do not agree with any provision of these terms, you are not authorized to use the service. Continued use of the platform after changes are published constitutes implicit acceptance of the new conditions.

2. Service Description

Syncro is a CRM and digital marketing platform that offers:

• Management of leads, contacts, and sales funnels;
• Customer service via WhatsApp Business and Instagram Direct;
• Message automation and AI agents;
• Performance reports and campaign analysis;
• Performance reports and metrics dashboards;
• Collaboration tools for sales teams.

Syncro reserves the right to add, modify, or discontinue features at any time, with or without prior notice, without this giving rise to any right to compensation.

3. Eligibility and Registration

To use Syncro, you must:

• Be at least 18 years old or legally represent a company;
• Provide truthful, complete, and up-to-date information at the time of registration;
• Keep your access credentials confidential;
• Immediately notify Syncro in case of unauthorized access to your account.

You are responsible for all activities performed with your credentials. Syncro is not liable for losses resulting from misuse or unauthorized use of your account.

4. User Obligations

When using the platform, you commit to:

• Use the service exclusively for lawful purposes and in compliance with applicable law;
• Respect the WhatsApp Business Acceptable Use Policy and Meta’s guidelines for Instagram;
• Not use the platform to send spam, unsolicited bulk messages, fraud, or any illegal activity;
• Not attempt to access, alter, or delete data from other organizations registered on the platform;
• Not reverse engineer, decompile, or attempt to obtain the source code of the platform;
• Keep contact and lead data in compliance with the LGPD (Brazilian General Data Protection Law) and other applicable data protection legislation.

5. Use of Integrations

Syncro integrates with third-party services. The use of these integrations is subject to the terms and policies of the respective providers:

• WhatsApp Business (Meta): the user must maintain a valid account compliant with Meta’s policies. Violations of WhatsApp policies may result in account blocking by the provider itself, without Syncro’s liability;
• Instagram Business (Meta): the integration is performed via Meta’s official API. Syncro does not store access tokens in plain text — all are encrypted;
• AI Models: when enabled, message history may be processed by language models to generate responses. The user is responsible for reviewing and approving automatic responses when applicable.

Syncro is not responsible for unavailability, API changes, or policy changes of integrated services that may impact the platform’s operation.

6. Intellectual Property

All rights to the Syncro platform — including software, design, trademarks, logos, texts, and features — are the exclusive property of Syncro or its licensors.

The usage agreement grants the user a limited, non-exclusive, non-transferable, and revocable license to access and use the platform during the term of the subscription. No intellectual property rights are transferred to the user.

Data entered by the user into the platform (leads, contacts, messages, etc.) remains the property of the user or their organization.

7. Limitation of Liability

Syncro does not guarantee uninterrupted availability of the service, as it depends on third-party infrastructure (cloud servers, external APIs, internet providers).

Syncro shall not be liable for:

• Indirect, incidental, special, or consequential damages arising from the use or inability to use the platform;
• Data loss due to third-party failures, cyberattacks, or events beyond Syncro’s reasonable control;
• Commercial results obtained or not obtained through use of the platform;
• Account suspensions due to violation of third-party policies (Meta, Google, etc.);
• Content generated by AI agents without prior human review.

In any event, Syncro’s total liability shall be limited to the amount paid by the user in the last three months of service.

8. Payment and Subscription

Access to Syncro may be conditioned on payment of a subscription according to the contracted plan. The following conditions apply:

• The amounts and conditions of each plan are described on the platform’s pricing page;
• Non-payment within the deadline may result in temporary suspension or cancellation of access;
• Refunds will be analyzed on a case-by-case basis upon formal request within 7 days after billing;
• Annual plans with advance payment are non-refundable after the trial period, except as required by law.

9. Suspension and Termination

Syncro reserves the right to suspend or terminate user access at any time and without prior notice, in case of:

• Violation of these Terms of Service;
• Use of the platform for illegal or fraudulent activities;
• Default in subscription payment;
• Request by competent authority.

The user may close their account at any time through the platform’s settings or by contacting support. After closure, data may be exported during the grace period defined in the Privacy Policy.

10. Changes to the Terms

These Terms of Service may be updated periodically to reflect changes in the service, legislation, or our practices. The current version will always be available on this page.

For substantial changes, we will notify the administrators of registered organizations by email at least 15 days in advance. Continued use of the platform after the effective date of the changes will be considered acceptance of the new terms.

11. Applicable Law and Jurisdiction

These Terms of Service are governed by the laws of the Federative Republic of Brazil. To resolve any disputes arising from this instrument, the parties elect the jurisdiction of the user’s domicile, with express waiver of any other, however privileged it may be.

12. Contact

For questions about these Terms of Service, contact us:

Email: [email protected]

You can also access our Privacy Policy for information about personal data processing.